Confirm the Standard CSS Access
As soon as we've added your account, a request is waiting in your Merchant Center: there you confirm the Standard CSS Access for us. Only after that do your Shopping ads run through our CSS.
Technically, this confirmation can only come from your Merchant Center account. We can't trigger it — not even if you allow us to.
If you can't find the request
- Check your permissions. The confirmation needs administrator rights on the Merchant Center account. You can see who has them in user management.
- Check the account. Are you signed in to the account whose number you sent us? If you have several accounts, this is the most common cause.
- Ask us. We can see whether the request has gone out and, if in doubt, send it again.
If access can't be granted
Google currently has a known caching issue in this area of Merchant Center. If granting access doesn't work straight away, this small detour usually helps:
- 1Go to People (arrows 1 and 2 in the screenshot: Settings → Access and services → People and access).
- 2Select any person and click Manage.
- 3Don't change anything there.
- 4Go back to CSS access (arrow 3).
- 5Click Manage there again (arrow 4).
- 6You should now be able to grant the Standard CSS Access.
If you're switching to us from another CSS provider, a waiting period follows the confirmation — see Switching from another CSS provider.